What do I do if I need to cancel or reschedule?
Please provide 24-hour notice for any single service and 48 hours for multiple services or spa packages.

What happens if I’m running late?
We understand that sometimes being late is unavoidable and we’ll try our very best to accommodate every customer. However, depending upon circumstances, we may be forced to shorten or reschedule your service.

How can I pay?
We gladly accept cash, checks, VISA and Master Card. A $25.00 fee is charged for all returned checks.

Can I leave a tip on my credit card?
We do not accept gratuities on credit cards or checks. Please handle any gratuity directly with your technician.

Do I need to wash my hair before my appointment?
No. If you’re getting a haircut, perm, or color, we’ll take care of that for you. If you’re having your hair "put up" for a special occasion, we recommend that you DO wash your hair the evening before. Your "do" will stay more securely if your stylist doesn’t have to shampoo and blow dry your hair on the day of your event.

I have allergies; can I bring my own shampoos and conditioners?
Sure. We understand that many natural-based products—and even those that are hypo-allergenic—may cause an adverse reaction in those with sensitive skin. If you have a product that works for you, please feel free to bring it in.

Do I need to get undressed for my massage?
It’s entirely up to you. You may wish to keep your undergarments on during the massage, or you may wish to disrobe completely. In either case, you will be professionally draped throughout the service.

Which massage therapy is right for me?
Our experienced and certified massage therapist can help you select the optimal massage to address your specific needs. Click here to email Sherrie or call 401-331-8099.

Do you offer wedding day packages?
We offer complete bridal party services and group treatments for special occasions, including make-up application, manicures, and hair styling/updos for the bride and her party. Ask about our ten percent discount for parties of four or more.

Can I bring my children?
As much as we love kids, we prefer you leave small children at home, unless they are scheduled to receive services. A salon can be a dangerous place for kids, and we try to provide a relaxing atmosphere for our clients.

Do you sell gift cards?
Gift cards may be purchased in the salon for any dollar amount, service, or spa package. Gift cards are non-refundable, non-replaceable; but are transferable. They cannot be used to purchase products or toward gratuities. Gift cards must be presented at the time of the service. We are not responsible for lost or stolen gift cards.

Where are you located?
Salon Bianco is conveniently located at 423 Atwells Avenue in Providence in the heart of historic Federal Hill. Click here for directions.

Is there parking?
There is on-street parking in front of the Salon and metered parking nearby.